My roof is leaking
There are some signs to look out for that could indicate a problem with your roof:
Inside your home:
* Dark spots on you ceiling
* Sagging on your ceiling
* Patches of discolouration on your ceiling
Outside your home:
* Missing, warped, rotting, peeling, broken, blistering, or buckling roof tiles
* Damp marks on external walls
Commonly a leak in the vicinity of your roof can be caused by ineffective drainage from your guttering. If there appears to be excess water running down from your roof directly onto the ground below or down the exterior walls of your property it may be that your guttering is blocked and therefore not able to direct excess water appropriately.
Regular clearance of your guttering should be part of your routine home maintenance, especially focussed through Autumn/Winter.
Any signs of a leak should be dealt with immediately to prevent any resulting damage from worsening.
If you are within your two year warranty period please contact Customer Care.
Please note: If the damage to your roof is a result of extreme weather conditions any damage caused should be covered under your home insurance.